Cash’s return and refund policy?
Cash’s will accept product returns and provide you with a replacement or refund where:
- The product is faulty or is not of acceptable quality due to manufacturer’s fault; or
- The product is not fit for its intended purpose due to manufacturing defect; or
- The product does not match the sample or our description; and
- You can present your receipt or other adequate proof of purchase.
Exceptions and Exclusions:
A product will not be deemed faulty if the perceived fault is due to general wear and tear or issues arising from abnormal use, user misuse. Where you believe you have received a faulty product, please contact our Customer Service Team at the following email: [email protected] as soon as possible to arrange a refund or exchange. Where you believe you have received an incorrect product, please contact our team to discuss all options available to you.
If your purchase is faulty, simply return the goods to us stating the reason for the return within 14 days for a full refund or replacement.
Goods should be returned to:
Cash’s Apparel Solutions Pty Ltd
Suite 303, 12 Cato Street
*** You may be asked to return the product to us and/or send photos for inspection.
Cash’s offers a 3-month warranty on all its products. We will replace products free of charge or, refund to you the price of the products through the same payment method used to place your order. This only applies if the instructions governing the use of the products have been followed. These instructions are detailed in our website at the following web page: /label-instructions .
Claims will not be accepted for colour or size variation against that represented on this website or any spelling errors or omissions. We will not have any further liability in respect of the products. The faulty products should be returned as per the return policy.
**** Where applicable, ensure you have read through our application “Instruction” tab on our product pages to ensure you have taken the correct steps to use your product.
Disclaimer: Cash’s reserves the right to decline a return or refund request if it is not in conformity with the Australian Consumer Law.